A custom-made shoe is something special. And sometimes, there are indeed special things.
Should your shoe not feel perfect within 60 days, we'll take care of it. Together with you, we'll optimize the fit and find the best possible solution.
It's important that you test the shoes on your bike beforehand. Only under real riding conditions can you assess how the shoe actually feels, and only then can we make targeted improvements.
And if, despite all our efforts, we cannot find a joint solution, we will refund you 50% of the purchase price.
We would like to point out that every shoe produced consumes energy and resources – as does shipping. Since our shoes are individually made, they cannot be resold. Our only option is to recycle them, which also requires energy. Furthermore, valuable material properties are always lost during the recycling process.
To avoid this, we ask you to perform the scan with particular care and to strictly adhere to the requirements outlined in our video. This will help to eliminate potential sources of error.
Furthermore, riding with so much toe room can feel unusual at first, as standard cycling shoes are often narrower. Give yourself and your feet some time – several test rides will help you get used to the new feel before you make a final decision.
We are confident that you will be thrilled with your new shoes!