You order the shoe online through our website. After placing your order, you will automatically receive instructions for the 3D foot scan. You complete this scan using the HEZO app (iOS or Android). Important: We require three complete scans per foot (i.e., three codes) to create an accurate model.

No problem! The scan codes are enough for us. Alternatively, you can send screenshots, and we'll find the scans. Just make sure you send us three different codes.

We're currently producing at full speed – we've received more orders than expected. Furthermore, 3D printing is a relatively slow process. We're currently expanding our production, but at the moment it may sometimes take a little longer. Thank you for your patience and understanding!

Not yet – unfortunately, the product liability requirements there are very specific, and we're still working on the legal protection. Sign up for our newsletter – we'll let you know as soon as shipping is possible.

The Helu 03 has a slightly stiffer shaft and is made of carbon, which improves power transfer. The Helu 02, on the other hand, uses a particularly light, flexible plastic material (PP), which we specifically designed to be stiff enough despite its lightness. Both models have targeted structures in the sole that offer similar relative stiffness. The Helu 03 outer shoe is available in several colors, while the Helu 02 is only available in black. The fibers in the plastic give the Helu 03 a slightly higher-quality finish. The price difference results from the use of a more complex material and a significantly more complex pre- and post-processing.

Our shoes are durable and designed for repair. The sole and upper are made of robust, high-quality materials such as PP or Carbon-PA6. Wearing parts such as the tread, the inner shoe, and the outer shoe can be replaced as needed. The custom fit reduces pressure points, further reducing wear and tear.

The shoes are highly breathable thanks to their 3D-printed structure. Depending on the model, open mesh structures or strategically placed vents ensure good air circulation – ideal for long rides and warm temperatures.

We offer a fit guarantee – because it's important to us that you're truly satisfied with your shoes and have no further problems. Should any fit issues arise, we offer to re-adjust the shoes until they fit.

If you do not wish to have your shoes repaired and request a refund immediately, we will retain a processing fee of €50, as individual work has already gone into your shoe.

Important: The satisfaction guarantee does not apply to issues that were clearly visible prior to purchase—e.g., the presence of only one closure on the shoe or the visible 3D-printed texture. These features are part of our design and do not constitute grounds for complaint.

It's important that you test the shoes not only by trying them on, but also while riding. Some things feel different when stationary than when on the bike.

If you continue to have problems, please take photos and/or a short video showing exactly what's wrong or bothering you and email it to us. We'll take a close look and find a solution – we promise!

Yes, the Wolfland 01 is a sporty gravel shoe with high stiffness – comparable to classic carbon shoes. It's designed for efficient riding and is ideal for performance-oriented gravel riding and short runs.

If you are looking for a more comfortable shoe for bikepacking or longer walking distances, please contact us – we are currently developing a model with a softer material

Since our shoes are custom-made, one closure is perfectly sufficient. Two would be visually and functionally unnecessary – the shoe already fits perfectly.

In order for us to start modeling your shoes, we need 3 complete scans - that is, 3 different scanning processes, each with a full 3D scan of your foot (not just 3 images per foot).

This means specifically:

You need to send us 3 scan IDs (you can find these in the scan app after uploading).

The three scans help us to determine a more accurate average and avoid possible measurement errors.

If you've already scanned but only see one ID, please repeat the process two more times. Once we have the three IDs, we can begin.

Don’t worry – your order is safe in our system!

We are currently receiving a lot of orders, so it may take some time until a free printing slot becomes available.

The status usually only changes shortly before the actual printing – this does not mean that something is missing or that we have forgotten you.

As soon as things get started and your shoe goes into production, you will receive a message from us.

You can use the following apps for scanning:

The HEZO Scan app in the App Store

The 3D Avatar Feet app in the Play Store

Be sure to watch our YouTube tutorial – scan according to these instructions, not the description in the Android app itself.

Repeat the scan three times and then send us the three different scan IDs . One scan doesn't represent three images, but a complete model of your foot. Therefore, you'll need to go through the entire process three times.

Don't worry: Even though the Android app isn't directly from us, it's based on the same technology and delivers just as precise results if you follow our steps.

No, you don’t have to!
As long as your feet haven't changed significantly and you're happy with the fit of your current shoe, we can use the same scan for your new shoe.
So you don't have to do anything else .
If “ Awaiting your 3 scans ” is still displayed in your customer area, that’s not a problem.

Simply write in the comment field of your new order or send an email that we should use the existing scans – then we will manually update your status.