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Process - from scan to shoe

ORDER →
SCAN →
PRINT →
CRANK IT
ORDER →
SCAN →
PRINT →
CRANK IT

01.

Order

01.

Bestellen

Put together your personal HEZOS and order them easily and securely in our online shop.

Stelle dir deine persönlichen HEZOS zusammen und bestelle sie ganz einfach und sicher in unserem Onlineshop.

02.

Download the app

Download our free scanning app. Currently, there are two different apps available for Android and iPhone:

iPhone: Hezo Scan

Android: 3D Avatar Feet

03.

Prepare

03.

Vorbereiten

Everything you need for a successful scan:

  • a wrinkle-free A4 sheet
  • The Scan App
  • A stool/chair
  • A second person who can help you

Also make sure you have good lighting, no harsh shadows and a low-contrast, solid background

Alles was du für einen erfolgreichen Scan benötigst:

  • ein faltenfreies Din A4 Blatt
  • Die Scan App
  • Einen Hocker/Stuhl
  • Eine zweite Person, die dir helfen kann

Achte außerdem auf eine gute Beleuchtung, ohne harte Schatten und einen kontrastarmen, festen Untergrund.

Apr.

Scan

iPhone: Follow the instructions in the app. For assistance, see our scanning tutorial below.

Android: Scan while seated and do not follow the instructions in the 3D Avatar Feet app. Instead, follow the instructions in the scanning tutorial below.

In both cases, perform the entire scanning process three times (3x3 images per foot).

05.

Submit

05.

Übermitteln

If all your scans were successful, send your scan data to us. After each successful scan, you will receive a six-digit scan ID (e.g., LJ6GZ8). We need this to link your scan data to your order.

iPhone: Link your email to the scan IDs in the app.

Android: Send us all three scan IDs via email.

Wenn alle deine Scans erfolgreich waren, übermittle deine Scandaten an uns. Nach jedem erfolgreichen Scan erhältst du eine sechsstellige Scan-ID (z.B.: LJ6GZ8). Diese benötigen wir, um deine Scandaten mit deiner Bestellung zu verknüpfen.

iPhone: Verknüpfe deine Email mit den Scan-IDs in der App.

Android: Sende uns alle drei Scan-IDs per Email.

06.

We take over

From now on, it's time to sit back and relax. Our Super Scan experts will review your scan data approximately 2-3 weeks before the planned production date to ensure you've done everything correctly. We'll keep you updated with status updates.

July

Now printing

07.

Jetzt wird gedruckt

You've landed here? Congratulations! Your scans were, as expected, perfect, and we've selected the best one for our customization software.
Your shoe model is being generated, your print slot reserved, and your patience tested—right up to the limit. Depending on order volume, this step can sometimes take longer. But try to relax and free yourself from Amazon's delivery times. Yes, that's not always easy these days and requires a rethink of how we live and consume.

Du bist hier gelandet? Herzlichen Glückwunsch! Deine Scans waren, wie zu erwarten, perfekt und wir haben den Besten davon ausgewählt für unsere Anpassungssofware.
Dein Schuhmodell wird generiert, dein Druckslot reserviert und deine Geduld wird geprüft — bis zur Schmerzgrenze. Denn je nach Bestellaufkommen kann dieser Schritt auch mal länger dauern. Aber versuch dich einfach zu entspannen und mach dich frei von Amazon Lieferzeiten. Ja, das ist nicht immer einfach und erfordert ein Umdenken in der Art wie wir leben und konsumieren.

08.

The slow production begins.

Four robotic arms spend over 20 hours creating each element of your HEZOS, layer by layer. Afterward, everything is assembled, threaded, sewn, and lovingly packaged by hand. Just like with food, taking your time means you enjoy it more, get better quality, and do something good for yourself and the environment. At HEZO, this means: 8 to 12 weeks until your shoe is finished – 6 to 8 weeks until a printing slot is available, then 2 weeks for production. Plenty of time to look forward to your new HEZOS and plan your first outings.

This doesn't apply to the postal service, of course; here you get top quality over short distances. Therefore, the final step is usually incredibly fast.

09.

Enjoy

09.

Geniessen

Now there’s only one thing left to do: Ride!

Unpack your HEZOS and head off-road or on the road! Always full force ahead and Basta la Norma! ;-)
Feel the impact on your power transfer when you finally have room in your shoe. Not to mention that you'll never complain about familiar problems again. Maybe your seating problems will even disappear. Let us know and rate your HEZOS so we can continue creating new shoes with enthusiasm.

We hope you have lots of fun!

Jetzt kannst du nur noch eins tun: Fahren!

Pack' deine HEZOS aus und ab ins Gelände oder auf die Straße damit! Immer Full Force Voraus und Basta la Norma!
Fühl' welchen Einfluss es auf deine Kraftübertragung hat, endlich Platz im Schuh zu haben. Ganz abgesehen davon, dass du nie wieder über bekannte Probleme klagen wirst. Vielleicht verschwinden sogar deine Sitzprobleme. Lass es uns wissen und bewerte deine HEZOS.

Wir wünschen ganz viel Spaß!

10.

Recycling/Repair service

What's better than many kilometers? A great many kilometers.
To ensure you can use your shoes for as long as possible, you can reorder any replacement part in our online shop. Alternatively, you can send the shoes to us and we'll take care of the repair. Simply order using your account and we'll produce the parts for you.

And what should you do with the old parts? Clean them and send them back to us. We'll collect the materials and take care of the recycling.

Learn more about our recycling partners soon on our social media channels.