Customers located in Japan have certain rights regarding their personal information under the Act on the Protection of Personal Information (APPI). You can exercise your rights using the options below.
You can request the disclosure of your personal information held by us (including order history and account information).
Response period: We will respond without delay (within a reasonable period) after receiving your request.
If the personal information we hold is factually incorrect, you can request correction, addition, or deletion of the content (e.g., incorrect address, misspelled name).
In certain cases, you can request the suspension of use or erasure of your personal information (including account deletion).
⚠️ Important: Due to tax and legal compliance, security, fraud prevention, and other reasons, not all information may be erased immediately.
You have the right to withdraw your consent to tracking technologies at any time, including consent for Shopify marketing. This will apply to your future use of this store and will stop data collection for optional purposes.
Manage your privacy settings. Depending on your place of residence, you may have the right to opt out of the sale of your personal information, withdraw consent for tracking, or customize your cookie settings.
For inquiries regarding the handling of personal information and the exercise of rights, please contact us at:
Email: carsten@hezo-cycling.com
Address: Mainzer Straße 80, 66121 Saarbrücken , Germany
If you are not satisfied with our response, you can consult or file a complaint with the Personal Information Protection Commission (PPC) or an accredited personal information protection organization.
| Model | Stiffness | Main Benefit |
|---|---|---|
| HELU 03 | 9/10 | Balanced stiffness and direct riding feel. |
| HELU 03 Carbon | 10/10 | Carbon structure for maximum stiffness at low weight. |
| HELU AERA | 10/10 | Significantly lighter with equally high stiffness. |
The HELU 03 Carbon bridges the gap between the HELU 03 and HELU AERA. It delivers maximum stiffness in the 03 platform and targets riders who want to use every watt on the road — uncompromising, efficient, focused.
