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Japan's Privacy Rights (APPI)

Japan's Privacy Rights (APPI)

Customers located in Japan have certain rights regarding their personal information under the Act on the Protection of Personal Information (APPI). You may exercise your rights using the options below.


Disclosure or Download of Data (Disclosure)

You may request the disclosure of your personal information held by us (including order history and account information).

Response period: We will respond without delay (within a reasonable period) after receiving your request.


Correction of Registered Information (Correction, Addition, or Deletion)

If the personal information we hold is factually incorrect, you may request that it be corrected, added to, or deleted (e.g., incorrect address, misspellings in name, etc.).


Suspension of Use or Erasure (Suspension of Use, etc.)

In certain circumstances, you may request the suspension of use or the erasure of your personal information (including the deletion of your account).

⚠️ Important: We may not be able to delete all information immediately for reasons such as tax compliance, legal obligations, security, or fraud prevention.


Withdrawal of Consent / Changing Privacy Settings

You have the right to withdraw your consent to tracking technologies, including consent related to Shopify marketing, at any time. This will apply to your future use of our store and will stop data collection for optional purposes.


Privacy Choices

Manage your privacy settings. Depending on your place of residence, you may have the right to opt-out of the sale of personal information, withdraw consent for tracking, or customize your cookie settings.


Contact Us

For inquiries regarding the handling of personal information and exercising your rights, please contact us at:

Email: carsten@hezo-cycling.com

Address: Mainzer Straße 80, 66121 Saarbrücken , Germany


Filing a Complaint

If you are not satisfied with our response, you may consult or file a complaint with the Personal Information Protection Commission (PPC) or other authorized personal information protection organizations.

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